Innovation in the Cloud – Innovation Evangelism

neub9
By neub9
2 Min Read

Last week, I attended the annual conference for the members of the UK and Ireland SAP user’s group, UKISUG Connect 2023, at the ICC in Birmingham. As is customary, Paul Cooper, UKISUG Chairman, kicked things off with the results of a member survey highlighting current concerns. He discussed the issue of indirect licensing and emphasized the need for a more transparent and fairer approach to licensing.

There has been discontent among on-premise and hosted customers due to a recent statement from Christian Klein, stating that SAP would only be releasing new innovations into the cloud. This announcement has caused unease among customers planning to move to S/4HANA, especially considering that a significant percentage of users are on on-premise or hosted deployments. Additionally, many believe that SAP did not disclose this strategy earlier as it may have discouraged customers from moving to S/4HANA at all.

Following Paul’s remarks, SAP UK Managing Director Ryan Poggi addressed the concerns, emphasizing joint SAP and customer success and the importance of transparency. He acknowledged the challenges of bringing the latest technology and ensuring that all UKI customers have access to innovation without being penalized for investing in an on-premise or hybrid version of S/4HANA. He also encouraged open and transparent discussion between SAP and its customers to create a foundation of trust.

He also explained the context of why SAP launched RISE, stating that it was born directly in response to customer feedback demanding more from SAP and a focus on selling products. He assured the audience that their door was always open for transparent conversations and connection to the right stakeholders on both sides.

In conclusion, there are ongoing discussions and challenges regarding access to innovation for on-premise and hosted customers. Despite the challenges, there is a commitment from SAP to support all UKI customers at any stage of their transformation and work towards a partnership based on open, transparent discussion.

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